YOUR FRIENDLY NEIGHBORHOOD HOME EXPERTS

Evan came out today to fix some lights and outlet issues we were having. He did a great job and made recommendations for further improvements (replacing our panel, installing LED lights) but didn't pressure me at all to make a commitment today. He even vacuumed where he had been working before he left! Definitely would use Gen3 again.

Jeffrey W. was the technician that serviced my HVAC unit. Not only was he knowledgeable and on time, he was friendly and very personable throughout the entire visit. The work that was done was of top quality and this made me join the Gen3 Maintenance and safety club. Thanks again Jeffrey for your help.

We've had a great experience with Gen3's services so far, which included replacing an HVAC system and water heater. Their centralized, responsive communication was a major stress reducer and was greatly appreciated.
I always find it worthwhile to highlight how a company handles a mistake, and how they address fixing it. An erroneous measurement was made (happens) resulting in too big a water heater that would have required knocking off some door frame casing/trim... Our request to see if another model was available was taken seriously, went up the chain, coordinated, and solved in a matter of hours (small shout out to Andre O. and Cliff E. for this). Friendly team on all ends - Chris R. and John K. installed our air conditioner, Eric Z. and Steve M. did work on furnace.

Positive: Punctuality, Quality, Responsiveness, Value

We recently had Evan from Gen 3 electric do some work adding LED lights to our shop. The work was great (we are so happy with the new, shiny look of our store front). Evan was super nice, friendly, and very easy to chat with. He was on time and did quick work. As a woman owned business, sometimes it can feel like contractors are talking down to us, Evan was not like that at all! We also worked with Jessica and Tiffany who were very nice and helped schedule all the work. We will definitely be using them in the future for our electrical needs.

Gen 3 did an amazing job upgrading our old knob and tube wired / push button light home with 110 service. We now have 220 service, new push button switches with dimmers, beautiful chandeliers, recessed lighting to brighten every room and hallway, and so much more. Brian and Connor worked tirelessly placing miles of wiring from basement to third floor - no easy task with plaster walls! They installed each light fixture with love, including our amazing chandelier - 1 crystal tear drop at a time,

We also had Brian S come out recently to place outdoor lighting and a Haiku ceiling fan, which we love!

I have attached before and after photos of the love they poured into our home. They were professional, always wore protective foot covers, cleaned up after they were done, and smiled, despite some pretty down and dirty work in the basement.

We truly could not be happier with any of the work that was done! We LOVE GEN 3!!

Positive: Punctuality, Quality, Responsiveness, Value

My experience with Gen 3 was a positive one. Aaron and his team were all helpful, respectful and willing to put in the extra time to troubleshoot unexpected issues. (None of us expected a out-of-the-box fan from a reputable company to be defective.) Overall, I was really pleased with the crew's professionalism, kindness, and relaxed manner. I would definitely hire Gen-3 again.

Positive: Punctuality, Quality, Responsiveness

I called because my heater had stopped working, and GEN3 got me scheduled for the next day. Justin was great! He explained everything to me, and gave me all of my options. He was able to get it fixed and working again the same day, and was very nice and professional (even remembered to take his boot-covers on and off when coming inside and going outside.

Positive: Quality, Responsiveness

We had Gen3 come out to install three ceiling fans and fix a wiring issue on a chandelier. Everybody we interacted with was so professional and courteous. Tiffany in the office was very helpful on the phone for scheduling. When John Y came to our house he was immediately warm and helpful. I was most impressed that he paid attention to little details. Most technicians in my experience refer to rooms by location in the house (that room in the front, etc.) but I really appreciated that John referred to the rooms by my kid's names. Little touches like that made me really comfortable having him in our home. He did great work and we will use Gen3 again.

Positive: Punctuality, Responsiveness

Gen3 is a completely professional organization. Their follow-up and accountability is excellent. They responded quickly with efficient phone support and the electricians showed up on time. I found all five technicians to be super courteous and to have a strong work ethic. I would use them again! Not to mention I won their Fall '19 drawing for a pair of free Eagle tickets! Thanks Gen3

Positive: Punctuality, Quality, Responsiveness, Value

Great company! I previously used this company a few years ago and they are still excellent. The website allowed me to schedule a convenient time and their office staff, Tiffany and Janay, quickly contact you to review the tasks and follow-up after the job is completed. Evan was great-so professional (wore shoe covers to protect the carpet) and quickly completed the job. In addition, he answered my general electric questions. Happy with the entire process and highly recommend.

Positive: Punctuality, Quality, Responsiveness, Value

Gen 3 has done a lot of work for us in our old house, including a complete re-wire a couple of years ago. Today John Yeomans installed two gorgeous heated towel racks and they look great. Excellent installation, with helpful input from John on the location of outlets/switches and how to minimize any damage to walls. (There is no damage to the walls).They look fantastic! Gen 3 is a super company and I have always had smart, capable technicians from them.

Positive: Punctuality, Quality, Responsiveness, Value

We are very satisfied with Gen3 and would recommend to friends and family. We hired for a substantial knob and tube rewire, in addition to some other work. The initial assessment from Mike J was thorough and clearly explained. Kevin and Luis provided excellent service. They were professional, thorough, punctual, and clear communicators throughout the process. The scheduling and communication from Nicole and Lauren was clear and seamless as well.

Positive: Punctuality, Quality, Responsiveness, Value

Gen3 is what all service companies should be- prompt, friendly and affordable. Dave was nice to our cats, cleaned up after himself and installed a new outlet in less than half an hour. Highly recommended!